FAQ

01

🎟️ What is a Virtual Disney VIP Guide?

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➔ Our Virtual VIP Guide is a real Disney expert who helps you plan and navigate your park day remotely, with custom itineraries and live support during your visit

02

🏰 Is MyMagic VIP a Disney employee or an official Disney service?

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➔ No. We are an independent concierge service created by Disney lovers with over 10 years of experience, not affiliated with The Walt Disney Company.​

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03

📱 How does the Virtual Guide service work on the day of my visit?

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➔ You'll receive a customized itinerary in advance and real-time support through WhatsApp or Messenger throughout your park day.

04

🧙‍♂️ Do you offer in-person guide services?

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➔ No. We operate 100% virtually so you can enjoy your day freely while having expert help on standby whenever needed.

05

🧙‍♂️ Do you offer in-person guide services?

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➔ No. We operate 100% virtually so you can enjoy your day freely while having expert help on standby whenever needed.

06

🛒 Can you help me book park tickets, Genie+, dining, and other reservations?

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➔ Yes! We guide you step-by-step on how to book everything — from park tickets to dining reservations and Lightning Lanes.

07

📆 When should I book the MyMagic VIP service?

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➔ We recommend booking at least 2 to 4 weeks in advance. Last-minute options may be available based on availability. 

08

💬 Is there a limit to the number of questions I can ask during the day?

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➔ No! Your VIP Guide is available for unlimited support throughout your park day.

09

💬 Is there a limit to the number of questions I can ask during the day?

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➔ No! Your VIP Guide is available for unlimited support throughout your park day.

10

🌍 Do you help with all Disney parks?

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➔ Yes! We assist with Magic Kingdom, EPCOT, Hollywood Studios, Animal Kingdom, and special events like Halloween and Christmas parties.

11

✨ How do I get started?

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➔ Simply click [Request a Quote] and tell us about your trip! We'll send you a custom plan to make your Disney adventure unforgettable.

12

🌍 Do you assist with other parks besides Walt Disney World?

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➔ Yes! In addition to the Walt Disney World parks in Florida, we also offer Virtual VIP services for:

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• Disneyland California

• Disneyland Paris

• Universal Orlando Resort (Universal Studios Florida, Islands of Adventure, and Volcano Bay)

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No matter where your adventure is, we’ll help make it magical.